Privacy Policy

Data Controller

Controller Identity: SolidViatges S.L.
Tax ID: B12345678
Address: Carrer de Galileu, 321, 08028 Barcelona, Spain
Email: privacy@solidviatges.com
Phone: 933 554 924
Data Protection Officer (DPO): dpo@solidviatges.com

Processing Purpose

At SolidViatges we process your personal data for the following purposes:

• Booking and travel management: Process and manage bookings and contracted travel services.
• Customer service: Handle your inquiries, requests or complaints.
• Commercial communications: Send you information about our products and services, provided you have given your express consent or there is a prior contractual relationship.
• Service improvement: Conduct statistical analysis, satisfaction surveys and market studies.
• Accounting, fiscal and administrative management: Carry out administrative, accounting and fiscal management of contracted services.
• Security: Ensure the security of our website, prevent and identify possible fraud.

Data will be kept for the time necessary to provide the service or handle your request and, subsequently, for the legally required periods according to current regulations.

Legal Basis for Processing

The legal basis for processing your data is:

• Performance of a contract: When processing is necessary for the management and maintenance of a contractual relationship with you.
• Consent of the data subject: For sending commercial, promotional or advertising communications by electronic means, provided you have expressly consented.
• Legitimate interest of the controller: In certain cases such as improving our services or preventing fraud.
• Compliance with a legal obligation: When processing is necessary to comply with legal obligations applicable to SolidViatges.

Categories of Data Processed

Depending on how you interact with us, SolidViatges will process the following categories of data:

• Identification data: Name, surnames, ID/NIE/Passport.
• Contact data: Postal address, email address, phone number.
• Travel-related data: Destinations, dates, preferences, special needs.
• Payment data: Bank card data (processed by our secure payment providers), bank details for direct debits.
• Navigation data: IP, device type, browser, access time, preferences.
• Health data: Only if necessary to ensure your safety during travel (allergies, special needs, etc.) and always with your express consent.

Data Communication

Your data may be communicated to:

• Tourism service providers: Airlines, hotels, transport companies, etc. necessary for contract execution.
• Technology providers: Companies providing web hosting, maintenance and IT support services.
• Financial institutions: For payment and collection management.
• Public Administrations: In compliance with legal obligations.
• Professional advisors: Lawyers, auditors, consultants.

Some of these communications may involve an international data transfer when providers or destinations are located outside the European Economic Area. In these cases, we guarantee that appropriate protection measures are applied as established in the GDPR.

Data Subject Rights

As a data subject, you can exercise the following rights recognized in the GDPR and LOPDGDD:

• Access: Know what personal data of yours we are processing.
• Rectification: Modify inaccurate or incomplete data.
• Erasure: Request deletion of your data when no longer necessary.
• Objection: Request that we stop processing your data in certain circumstances.
• Restriction of processing: Request limitation of processing your data in certain circumstances.
• Portability: Receive your data in a structured, commonly used and machine-readable format or request that it be transmitted to another controller.
• Not to be subject to automated individual decisions: Not to be subject to a decision based solely on automated processing that produces legal effects or significantly affects you in a similar way.
• Withdraw consent: At any time when processing is based on your consent.

You can exercise these rights by sending a request by email to privacy@solidviatges.com or by post to the controller's address, attaching a copy of an identification document. You also have the right to file a complaint with the Spanish Data Protection Agency.

Cookies Policy

At SolidViatges we want to ensure the best possible user experience, which is why we have developed this detailed cookies policy in accordance with article 22.2 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), in relation to the General Data Protection Regulation (GDPR) and current Spanish regulations.

Information about Cookies

Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit web pages. They allow remembering your browsing preferences, collecting statistical information, facilitating certain technical functionalities and, in some cases, showing you advertising according to your browsing habits.

Types of cookies we use

According to the entity that manages them:

• Own cookies: Those sent to your device from our own equipment or domains and from which we provide the service you request.
• Third-party cookies: Those sent to your device from equipment or domain not managed by us, but by a collaborating entity. For example, those used by Google Analytics or social networks.

Contact

If you have any questions about this privacy policy or about the processing of your personal data, you can contact us. You can also learn more about our company and consult more information at: